Have Questions? Need Help?
Live chat: The fastest way to get an answer!
We man this nearly 24hr during the work week with passionate staff who know what they are talking about (our staff are at both our Australian and German branches so someone is usually available).
It will ask you to leave your email so if we can't answer immediately we can email you ASAP (but wait as we usually answer within minutes on chat!)
Missing Item Or Warranty Claim: Please use the order look up function in the live chat from your mobile (after you've taken a picture or video of the issue. It makes it so much easier when we are both looking at the same thing!). This is by far the fastest way to get it sorted as we have all the info we need and can just make it happen for you rather than to and froing.
We are a very small team and can be answering multiple people all over the world simultaneously on live chat. Answering calls often means 5 people on chat are being ignored so please use live chat or email whenever possible.
To talk to someone (during business hours AEST) you can try Jo on 0497589335 (she may not be able to answer while packing, in meetings or with instore customers)
For less urgent inquiries fill in the form also in the live chat and we will get back to you very shortly.