Free Shipping Within Australia for Orders Over $249
- We offer free shipping within Australia when your order surpasses $249. It's our way of making your shopping experience as simple and enjoyable as possible. However, there are a few important details you should know, especially regarding large or heavy items and insurance cover.
Insured Vs Uninsured
- The free delivery option is sent with whichever reliable (in our experience) courier service is cheapest. Often this will end up being Auspost, sometimes it will not. This option does not include transit insurance. We will take all care with packaging your order & send you tracking details once dispatched. However, once it's been picked up it's not covered for loss or damage in transit (dents, scratches etc). The paid shipping options with Auspost are fully covered for loss or damage in transit.
Large & Heavy Exclusion
- While we would love to extend free shipping to all orders, larger items like 19L & 20L kegs, fermenters, 2.2L gas bottles, and jockey boxes make this impossible due to their wildly varying shipping costs. If your order includes any of the items listed above, the free shipping rate won't show at checkout. Instead, you will see a live quote from Auspost with their exact calculated shipping prices based on your address, the package size, and weight.
Variations In Excluded Items Shipping Pricing
- Auspost's automated quoting system is usually correct. The large and potentially unconventional shape of these items (or the need for dangerous goods shipping for gas) can occasionally lead to cost calculation discrepancies though. If the quoted shipping price seems too high, please reach out to us. You can drop us an email at info@ikegger.com or use instant chat by clicking the "Contact" button below. Tell us what you want to order and your address and we'll pack the order and manually weigh and measure your package. This way, we can offer you a custom shipping quote that is 100% accurate, and it comes with no obligation to complete purchase.
Handling Times
- We strive to pack and dispatch all orders from our Wollongong NSW warehouse within 24 hours. While unforeseen events like illness or extreme weather can occasionally cause delays, we're dedicated to ensuring the fastest turnaround possible.
- Please note that Auspost doesn't collect orders from us on weekends. If you place an order after midday on Friday, it will be dispatched on Monday.
Returns & Warranty
We do our best to pack quickly and accurately and to send you gear that's virtually unbreakable. However there is always going to be some exceptions. How we deal with those is where iKegger shines. Just see our reviews
Change of Mind: We offer a full refund within 30 days for unused, undamaged items in sale-ready condition. While you cover return shipping, we don't charge a restocking fee like some other companies.
Missing Items: We understand how disappointing it can be to discover missing items from your order. We want you happy and sharing a drink with your friends asap so we've streamlined the process.
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Send Us A Pic, It Makes Everyone's Life Easier: If you notice a missing item when you open your package, send us a picture or video of what you did get and we'll sort it as soon as humanly possible. Use our chat, FB Messenger or WhatsApp by tapping the contact button below to share these visuals.This allows us to verify that nothing else is missing before sending the missing part. We've discovered over the years that if somoene has missed one item when packing there's a higher possibility of another item being missed to
Warranty Claims: A Smooth Process, Guaranteed
We stand behind the quality of our products and offer warranty coverage for your peace of mind. If you encounter a product issue covered by our warranty, here's how to get it sorted:
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Showcase Your Setup: Like for missing items, the fastest way to get you pouring is seeing how you've set up your gear so send us a pic or video if possible. This allows us to immediately eliminate potential troubleshooting steps. In turn, this saves both you and us valuable time and effort, ensuring you can enjoy perfect performance as quickly as possible.
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No Visuals? No Problem: If you are unable to send us a picture or video of the issue, please consult the manual that came with your gear or is located under the "Help" menu at the top of our website before contacting us. Being able to troubleshoot using the same names for the various components stops conversations that run along the lines of "the do-hicky with the twist, near the part you pull has a drip coming out it" which while an interesting description doesn't help us have any idea what you are talking about.
Warranty Claims: Verified Reviews From Customers With Product Issues
