Refund policy
Love our gear, and have it work as expected, or return it for replacement or refund. That's our simple promise.
Change of mind or unwanted gift?
30 Day Returns:
If you decide to return a purchase or find that it's an unwanted gift, you can do so within 30 days after purchase, and longer under certain circumstances upon discussion (eg the gift was purchased more than 30 days ago and just opened). Contact us and we'll send you a shipping label.
- New Condition: No re-stocking fee will be charged.
- Used Condition: A 30% re-stocking fee applies as the item will be listed as 'seconds stock' for resale.
- Return Postage: A shipping label will be provided and the cost deducted from the refund. This is cheaper than you sending it yourself with Auspost and allows us to track the return.
- Original Postage: If Free Postage was given on the initial order, the actual amount it cost us to send your order will be deducted from the refund. If postage was paid by you this will not be refunded. Both of these expenses are taken by Auspost, not us.
Gas bottles, cleaning products, etc: These are consumable items and generally can't be returned (we may make exceptions in some circumstances).
Shipping Damage & Lost In Transit
Auspost and other couriers only cover $100 for lost or damaged items unless extra insurance is added.
If something arrives damaged and you want to claim up to $100 you will need to take the complete package to your closest Auspost branch.
We give the option of adding Transit Cover in the cart. If this has been added we will deal with Auspost ourselves and refund or replace your order ASAP.
In the case of damage or loss we will do everything in our power to help you get the best outcome possible. We want you to be happy with all of your interactions with us. However, without the extra cover we accept no liability for damage or loss in transit once the package has been scanned by the carrier.
Our Warranty
- iKegger Mini Kegs: 5 years
- Push-Button Tap: 5 Years
- Multi-Gas Mini Regulator: 1 Year*
- All other products: 1 Year
We very rarely have any warranty issues with our products (under 10 per year from thousands of items sold).
If you are one of those unlucky few, we aim to make the process straightforward and as fast as possible.
For all warranty-related issues, please send a picture or video showing the defect if possible (or describing it if not) via email to info@ikegger.com. Our team will contact you as soon as humanly possible to arrange a resolution.
It's unlikely that we will not be able to resolve any issue with you within a few minutes. If we run through our troubleshooting with you and don't find a solution to your problem we will arrange return shipping to us. Once we receive it we will test the item using the same troubleshooting we have just gone through with you.
- Product Fault Found: We will cover the cost of shipping both ways and send a replacement to you ASAP.
- No Product Fault: If it's a user error, that we covered in the troubleshooting, we will make a video demonstrating it. We will charge the cost of shipping to return the item to you.
*The Mini Regulator Warranty
- Warning: If the needle on your regulator isn't returning to zero, it's because the regulator was turned on when attaching or detaching a gas source, (including to and from a pressurised keg). Due to the delicate machinery in a regulator, this damages the unit and is not covered under warranty
- Why This Matters: Over 10 years in business, we've found that customers who heed this advice avoid regulator issues. We include bright red warning labels in multiple locations in your instruction manuals, in video guides and anywhere else we can to stress the importance of this precaution.
- Got a Shifted Needle Anyway?: We do have spare gauges available for purchase and this will reset the needle to zero. In most cases restore it to normal working condition. However this might not guarantee future accuracy. This is because the regulator's finely machined parts have suffered some level of damage when the safety directions weren't followed.
Last updated: October 28, 2026
Returns and cancellations
Return eligibility depends on where your order was delivered and the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Orders delivered to Andorra, Austria, Belgium, Cyprus, Estonia, Finland, France, French Guiana, French Southern Territories, Germany, Greece, Guadeloupe, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco, Montenegro, Netherlands, Portugal, Réunion, San Marino, Slovakia, Slovenia, Spain, St. Barthélemy, St. Martin, St. Pierre & Miquelon, Vatican City, and Åland Islands
Unless applicable law requires a different timeframe, you may request a return within 14 days after your item is delivered by providing your order number or proof of purchase.
You are responsible for arranging return shipping.
You can request cancellation or removal of items from your order until the item is shipped.
Orders delivered to all other locations
You may request a return within 30 days after your item is delivered.
You are responsible for arranging return shipping.
Some items are final sale and cannot be returned.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
To start a cancellation request, contact us.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@ikegger.com or use the contact details in our contact information policy.