Shipping policy
SHIPPING & HANDLING
Pack & Dispatch
- Our warehouse is in Wollongong, NSW, Australia. At this stage all orders are sent from this location worldwide via Auspost, TNT, Fedex & UPS.
- We strive to pack and dispatch all orders within 24 hours. Unforeseen events can occasionally cause delays, but we do our best to get your order out the door asap.
- Please note that couriers don't collect orders from us on weekends. If you place an order after midday on Friday, it will be dispatched on Monday.
- Once a package leaves our warehouse we are no longer in control of the delivery time. Please keep this in mind when contacting us if a package is delayed.
Free Standard Shipping (Exclusions apply*)
We offer free standard shipping for most orders over $249 within Australia
*Bulky, Heavy or Dangerous Goods Exclusion
- Some of the items we stock are bulky, heavy, or are classed as dangerous goods. The prices of sending these items vary wildly. If your order includes any of these, the free shipping rate will not show at checkout. Instead, you will have a choice of live quoted options.
Other Shipping Options Within Australia
- A variety of live quoted courier prices will also show at checkout according to your delivery address and order size and weight and delivery speed you want.
International Shipping (Outside Australia)
- Duties & Taxes may be payable on arrival in your country, we cannot give you a quote for these prior to the package arriving at the destination country.
- We send our gear to anywhere in the world, the shipping cost is calculated at checkout.
- If it seems too much, get in touch and we will give you a manual quote based on the actual packed size and weight of your intended order.
- We cannot send most gas products via air so please don't add them to your cart. If you do we will send your order without them and refund the gas portion of your order.
- Contact us if you would like a quote for UPS or Fedex express shipping.