Warranty & Returns
Warranty & Returns
We do our best to pack quickly and accurately and to send you gear that's virtually unbreakable. However there is always going to be some exceptions. How we deal with those is where iKegger shines. Just see our reviews.
Change of Mind Returns: We offer a full refund within 30 days for unused, undamaged items in sale-ready condition. While you cover return shipping, we don't charge a restocking fee like some other companies.
Missing Items: We understand how disappointing it can be to discover missing items from your order. We want you happy and sharing a drink with your friends ASAP so we've streamlined the process.
- Send Us A Pic, It Makes Everyone's Life Easier: If you notice a missing item when you open your package, send us a picture or video of what you did get.
- We will sort it as soon as humanly possible. Use this link to share the pic or video so it's linked to your order for us.
- This allows us to verify that you have everything else before sending the missing part. If one thing was missed there may be another to that you have not noticed yet.
Warranty Claims: A Smooth Process, Guaranteed
We stand behind the quality of our products and offer warranty coverage for your peace of mind. All our kegs and stainless steel iKegger branded products have 5 year cover (not consumable items like o-rings) and everything else 1 year:
- Send Us Pics or Video: Like for missing items, the fastest way to get you pouring is seeing how you've set up your gear.
- Look up your order and attach a pic or video. This allows us to immediately eliminate potential troubleshooting steps.
- This saves both you and us valuable time so you can enjoy perfect pouring as quickly as possible.
- Not Able To Send: If you are unable to send us a picture or video of the issue, please consult the manual that came with your gear and watch the video guides we include here before contacting us.
- Being able to troubleshoot using the same names for the various components stops conversations that run along the lines of "the do-hicky with the twist, near the part you pull, it has a drip coming out it" which helps us to resolve the issue quickly.
- Once you know the part you have an issue with please lookup your order on the links above and proceed to describe the problem. We will be in touch asap to remedy it.
Warranty Claims: Verified Reviews From Customers With Product Issues